Customer Success Story
Published 5/15/24
Since 1956, Little Toni’s has been serving multiple generations of Angelinos with their one-of-kind pizzas, pastas and variety of Italian fare from their North Hollywood, CA location. As a current Micros Res 3700 user they recognized the need to upgrade to a more modernized system. They reached out to POS Technical Services (POSTS) to address the following issues:
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1. Out of Date Equipment - older terminals prevented the ability to use newer technology
2. Table Side Ordering - need to place orders quickly and effectively to expedite table turns
3. Integrated Online & Delivery Ordering – currently have multiple tablets spread across counters to accommodate Uber, Doordash, Grubhub, etc.
4. Real-time Cloud Reporting – ownership must be at location in order to run reports
To address these issues, they turned to Oracle Simphony and here’s how it helped:
1. Cloud Based Solution: upgrading to Oracle 625x terminals allowed for a smooth Simphony implementation
2. Tablet Integration: the team at POSTS successfully implemented a tablet which helped speed up the ordering process
3. Simphony allows for the use of 3rd party platforms to be seamlessly integrated not previously available along with gift card & guest loyalty
4. Custom Reporting: now able to build and customize the exact reports needed to streamline cashier close-outs and revenue allocations
Brent Rotner, owner of Little Toni’s, was appreciative of the attentive customer service provided along with the minimal downtime during implementation. It allowed them to continue expressing Happiness thru Pizza!